Privacy Policy

1. Introduction

Welcome to LearnMate (operated by MD Enterprise). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at learnmate.in.

By using LearnMate, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect the following personal information:

• Account Information: Name, email address, phone number, password (encrypted)
• Profile Information: Educational qualifications, subjects, experience, location, profile photo
• Identity Verification: Government-issued ID, educational certificates (for tutors)
• Payment Information: Bank account details, UPI ID, transaction history
• Communication Data: Messages, inquiries, support tickets

2.2 Automatically Collected Information

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent, clicks, search queries
• Location Data: Approximate location based on IP address (with your consent)
• Cookies: Session cookies, preference cookies, analytics cookies

3. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To provide, maintain, and improve our tutoring platform
• Account Management: To create and manage your account, verify identity
• Matching: To connect students with suitable tutors based on location, subjects, and preferences
• Communication: To send notifications, updates, promotional offers, and support messages
• Payments: To process payments, refunds, and maintain transaction records
• Safety & Security: To detect fraud, prevent abuse, and ensure platform safety
• Analytics: To understand user behavior and improve our services
• Legal Compliance: To comply with legal obligations and enforce our Terms of Service

4. Information Sharing and Disclosure

4.1 With Other Users

When you create a profile, certain information (name, photo, subjects, qualifications, location, ratings) is visible to other users to facilitate connections.

4.2 With Service Providers

We share information with trusted third-party service providers:

• Payment Processors: Razorpay (for payment processing)
• Email Services: Gmail SMTP (for transactional emails)
• Cloud Hosting: Server providers (for data storage)
• Analytics: Google Analytics, Facebook Pixel (for usage analytics)

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

5. Third-Party Services

5.1 Razorpay

We use Razorpay for payment processing. Your payment information is handled directly by Razorpay and is subject to their Privacy Policy. We do not store complete credit/debit card information on our servers.

5.2 Google Services

We use Google Analytics to understand how users interact with our platform. Google's use of data is governed by their Privacy Policy.

5.3 Facebook Pixel

We use Facebook Pixel for advertising and analytics. Facebook's data practices are governed by their Data Policy.

6. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: SSL/TLS encryption for data transmission, bcrypt for password hashing
• Access Controls: Role-based access, authentication required for sensitive operations
• Secure Storage: Encrypted database storage, regular backups
• Monitoring: Continuous monitoring for security threats and vulnerabilities

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Active Accounts: Data retained while your account is active
• Inactive Accounts: Data retained for 2 years after last activity
• Transaction Records: Retained for 7 years as per Indian tax laws
• Communication Logs: Retained for 1 year for support purposes

You can request deletion of your account and data at any time by contacting us at admin@learnmate.in.

8. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Request your data in a machine-readable format
• Opt-Out: Unsubscribe from marketing communications
• Withdraw Consent: Withdraw consent for data processing (where applicable)

To exercise these rights, contact us at admin@learnmate.in or call +917063474409.

9. Cookies and Tracking

We use cookies and similar tracking technologies:

• Essential Cookies: Required for authentication and security
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand usage patterns (Google Analytics)
• Advertising Cookies: Used for targeted advertising (Facebook Pixel)

You can control cookies through your browser settings. However, disabling cookies may affect platform functionality.

10. Children's Privacy

Our services are intended for users aged 13 and above. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at admin@learnmate.in.

11. International Data Transfers

Your information is stored on servers located in India. If you access our services from outside India, your information may be transferred to and processed in India. By using our services, you consent to such transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Significant changes will be communicated via email.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

14. Compliance

This Privacy Policy complies with:

• Information Technology Act, 2000 (India)
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Razorpay's data protection requirements
• Google's Privacy Policy requirements
• Facebook's Data Policy requirements